SMS Consent & Program Details

This page describes how SiteRecord collects consent for SMS messaging, what messages are sent, and how recipients can opt out. It is publicly accessible for regulatory review purposes.

Program Information

Program / Brand
SiteRecord — a voice-first daily reporting platform for the construction industry
Purpose
Operational jobsite reporting messages: daily report reminders, report confirmations, missed-call follow-ups, and secure photo upload links related to jobsite daily reports.
Message Frequency
Message frequency varies by reporting schedule — typically 1–2 messages per reporting day on active project days. No messages are sent on days with no scheduled reports.
Message & Data Rates
Standard message and data rates may apply.

What Messages You Will Receive

  1. Welcome SMS — Sent when a project manager assigns you to a project. Includes program details, message frequency, data rate notice, STOP/HELP instructions, and a request to confirm by replying YES or START.
  2. Confirmation SMS — Sent after you reply YES or START to confirm enrollment. Confirms your subscription is active and repeats opt-out instructions.
  3. Missed-Call Follow-Up — If SiteRecord's automated daily report call doesn't connect, you may receive an SMS with a link to submit your report online.
  4. Photo Upload Link — After completing a voice report, you may receive an SMS with a secure link to upload jobsite photos for that day's report.

How End Users Opt In (All Methods)

Method 1: Employer-Entered Number with Double Opt-In Confirmation

This is the primary opt-in method used by SiteRecord. The process works as follows:

  1. A project manager (the "Account Holder") adds a subcontractor to a project in the SiteRecord web application. The project manager enters the subcontractor's name and mobile phone number.
  2. SiteRecord automatically sends a welcome SMS to the subcontractor's phone number. This message includes: the SiteRecord brand name, the purpose of the messages, message frequency (1–2 msgs/reporting day), "Msg & data rates may apply," STOP/HELP instructions, and links to the Terms of Service and Privacy Policy.
  3. The welcome SMS explicitly asks the subcontractor to reply YES or START to confirm and activate SMS notifications. No further SMS messages are sent until the subcontractor confirms.
  4. When the subcontractor replies YES or START, SiteRecord records their consent with a timestamp and sends a confirmation message. Only then do recurring SMS notifications begin.

Screenshots of the Opt-In Flow

The following screenshots show the actual opt-in flow as experienced by end users:

1. Project Assignment UI

The SiteRecord web interface where a project manager adds a subcontractor to a project by entering their name and phone number.

Screenshot will be added here before campaign resubmission.

2. Welcome SMS (Double Opt-In Request)

The automated welcome SMS received by the subcontractor, showing brand name, program details, frequency, rates, STOP/HELP instructions, Terms/Privacy links, and the request to reply YES or START to activate.

Screenshot will be added here before campaign resubmission.

3. Confirmation SMS (After YES/START Reply)

The confirmation message sent after the subcontractor replies YES or START, confirming their enrollment and repeating opt-out instructions.

Screenshot will be added here before campaign resubmission.

Opt-Out and Help

Opt out: Reply STOP to any SiteRecord message to unsubscribe. You will receive a confirmation and no further messages will be sent. You can also reply UNSUBSCRIBE, CANCEL, END, or QUIT.

Re-subscribe: Reply START or YES at any time to re-activate SMS notifications.

Help: Reply HELP to any message for assistance, or contact support at support@siterecord.com.

Consent Tracking

SiteRecord maintains records of SMS consent for compliance and audit purposes. Each opt-in confirmation (YES/START reply) is logged in our database with a timestamp. Opt-out requests (STOP) are processed immediately and the consent status is updated. The Account Holder's initial assignment and welcome SMS delivery are also recorded with timestamps.

SMS Privacy Notice

Mobile phone numbers collected for SMS communications are used only to deliver SiteRecord service-related messages as described above. Mobile numbers are not sold, rented, or shared with third parties for their marketing or promotional purposes. We may share information with service providers that help us deliver messages (e.g., Twilio), subject to contractual confidentiality and security obligations.

Privacy Policy & Terms of Service

For complete details on how SiteRecord collects, uses, and protects your information, see our Privacy Policy and Terms of Service.